Shipping Policy

At The Backwoods Trading Post, many of our products are made to order. Please review our current turnaround time before placing your order.

Processing & Turnaround Time

Our current turnaround time is typically 7–10 business days.

Turnaround time refers to the time needed to make, prepare, and package your order. It does not include the time your package spends in transit after it has been shipped.

Business days do not include weekends or holidays.

Orders containing multiple items may take additional time depending on the size and complexity of the order.

Shipping

Shipping is available within the United States where offered at checkout.

Available shipping methods and prices are calculated at checkout based on the order, package weight, destination, and available carrier services.

Once your order ships, you will receive tracking information when available.

Estimated delivery dates provided by Shopify or the shipping carrier are estimates only and are not guaranteed delivery dates.

Shipping Delays

Once a package has been accepted by the shipping carrier, transit times are outside of our direct control.

Weather, holidays, carrier delays, incorrect addresses, and other circumstances may cause delivery delays.

If your tracking has not updated for an extended period or you believe your package may be lost, please contact us so we can help determine the next steps.

Damaged Orders

If your order arrives damaged, please contact us within 3 days of delivery.

Please include:

Your name and order number
Clear photos of the damaged item
Photos of the shipping box or mailer
Photos of any damaged packaging
A photo of the shipping label if requested

Please keep the item and packaging until the issue has been resolved.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

Normal characteristics of 3D printing—including minor layer lines, seams, small surface imperfections, or slight variations—are not considered shipping damage or product defects.

Missing Packages

If tracking shows your package as delivered but you cannot locate it, please first:

Check around your delivery location
Check with household members
Check with nearby neighbors when appropriate
Allow a short amount of time in case the carrier marked the package delivered early
Contact the shipping carrier for additional delivery information

If you still cannot locate the package, please contact us as soon as possible.

We will assist when reasonably possible, but additional investigation through the shipping carrier may be required.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an error in your shipping address.

If your order has not yet shipped, we may be able to correct the address.

Once an order has shipped, we cannot guarantee that an address can be changed or redirected.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the responsibility of the customer.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refusal, failed delivery attempts, or another delivery issue, we will contact you.

Additional shipping charges may be required before the order can be shipped again.

Original shipping charges may not be refundable when the carrier has already provided the shipping service.

Made-to-Order & Custom Products

Many of our products are made specifically for each customer.

Please carefully review all:

Colors • Sizes • Personalization • Names • Spelling • Custom Options

before submitting your order.

We are not responsible for customer selection or spelling errors submitted with an order.

Colors may vary slightly due to screen settings, lighting, filament batches, and the nature of 3D printing.

Local Pickup

Local pickup may be available for eligible orders.

Our standard 7–10 business day turnaround time still applies to pickup orders unless otherwise stated.

You will receive confirmation when your order is ready.

Please do not arrive for pickup until you have received notification that your order is ready.

Pickup arrangements and additional information can be found on our Local Pickup & Meetup Information page.

Questions About Your Order

If you have questions regarding shipping or an existing order, please contact The Backwoods Trading Post through the contact options provided on our website.